Treating Customers Fairly.

Treating customers fairly (TCF) is central to the delivery of The Financial Conduct Authority (FCA) retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.

Firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture.

Morley James Asset Management fully supports the Financial Conduct Authority TCF initiative and believes it satisfies the six consumer outcomes which are summarised below:




Complaints Procedure

If you are dissatisfied with a recommendation we have made, you are entitled to make a complaint. If you wish to register a complaint, please contact us at:

admin@morleyjames.com

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS').

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients.

Full details of the FOS can be found on its website at www.financial-ombdusman.org.uk